Holiday Safe

Holiday Safe

Reasons for cancellation

External reasons include:

• The guest’s country of origin “Bans travelling to Italy”
• The guest's country of origin requires a period of self-isolation for those returning from Italy
• Transport is suspended (e.g. flights)
• A stopover country (e.g. Switzerland) does not allow travellers to stop over
• Lockdown in the country of origin

Internal reasons:

• Italy implements a regional or national lockdown
• Italy does not accept travellers from the guest's country of origin
  
  

In each one of the cases mentioned guests are required to provide documents that prove their reasons are legitimate (certificate with the test result issued by their Embassy, statement that announces flight cancellation and tickets attached, etc.).

The service covers only the cancellation of the entire holiday, until 18:00 on the fifth day from arrival, and is not applicable to late arrivals or early departures. The Holiday’s Safe fee is non-refundable, but the full amount deposited will be refunded.

The Holiday Safe service can be activated only at the time of booking, not after, and does not apply to bookings that have not been submitted on our official website. Holiday Safe is not valid for bookings that already include other benefits such as vouchers, holiday bonuses etc.